Challenges & Needs

A customer in the Austin, Texas area requested a service call for a failed rooftop AC unit. The unit was 15 years old and had multiple failed parts, and total replacement was the best solution. Temporary measures were enacted to keep the unit cooling to give the customer time to make an informed decision about the replacement quote.

The customer was in possession of the quote for one week, at which point they gained approval for the replacement at 6 PM on a Friday. The customer’s landlord instructed the crane be onsite at 7 AM the following Monday to do the install. Working within these tight deadlines, the Shafer Mechanical crew began preparations for a successful install.

Solution & Process

Due to the late notice of the approval (Friday at 6 PM), parts houses were closed, and would only be open for a short period on Saturday. The Shafer Mechanical team mapped out multiple options for acquiring the replacement equipment and having it onsite at 7 AM first thing Monday morning.

Option 1 assumed the equipment was available in San Antonio, and how to ensure efficient transportation to Austin by the 7 AM Monday deadline. Option 2 assumed the equipment was available in Austin, and would need to be procured by Shafer Mechanical’s Austin office technician. Our preferred crane vendor would participate in both scenarios. All parties were notified and on standby.

On Saturday morning, the equipment was found to be in the Greater Austin area (Georgetown) and was acquired by our Austin technician. 

Results & Impact

The installation was completed with no major issues on Monday at 7 AM as dictated by our customer’s landlord. Due to Shafer Mechanical’s streamlined project management process, dedicated staff, and strong vendor relationships, disruption to the customer’s operation was minimal.